Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
seconds in 2009! Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty. Customer Satisfaction score (CSAT). Customer Effort Score (CES). seconds in 2008 with a mind boggling 19.19
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