Magellan Solutions

DECEMBER 11, 2023

In 2009, Magellan Solutions landed a significant contract with AT&T. Magellan Solutions focused on more than just numbers; it also focused on improving skills and capabilities. He believes that the foundation of good leadership is transparency. But it didn’t stop there.

Leadership 52

Leadership Industry Call Center Culture 52

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More. Learn More. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ShepHyken

JUNE 13, 2022

In 2009 only 18% of the value of the top 100 brands was in subscriptions. While this article doesn’t have the answers, the points throughout can make for great conversation starters in your next leadership meeting. Tools to Manage Customer Unhappiness by Servicebrand Global. This grew to 29% by 2018. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

JULY 31, 2018

When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. Quotes: “You can easily tell whether or not a company’s leadership cares. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

ShepHyken

JULY 31, 2018

When call centers capture and share customer data across their organization in real time, they can leverage this data for the greater good of the company, which can help drive higher profits. Quotes: “You can easily tell whether or not a company’s leadership cares. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

SmartKarrot

FEBRUARY 15, 2022

Blake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson. Bruce Temkin. Martin Hill.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10