Leadership behaviors required to create a customer-focused culture
FEBRUARY 4, 2016
Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Keep purpose on your agenda, bring it to each meeting and incorporate it into decisions that affect the team, the customer and your bottom line. To be truly customer focused, arm your team with skills that put the customer first. Train employees on the task and technology required to serve customers responsively and quickly.