ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

Metrics 72

Metrics Company Survey Self Service 72

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

Hero Digital

OCTOBER 9, 2019

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. These approaches are well suited for understanding complex cultural, societal, and unpredictable situations, as illustrated in Brand Quarterly’s article Why Context Matters: The Power Of Ethnography In Design.

Healthcare 40

Healthcare Study Training Exercises 40

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. What does the culture of Customer Success look like at Uber? This is cheesy but, I read every single post on the Amity blog , I try and sign up for all the webinars and if I can’t attend live then I listen to recordings.

Customer Success 71

Customer Success Metrics Customers Feedback 71

Qualtrics

JULY 15, 2019

Learn more about creating Mobile CX in our webinar. Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2 They understand that wherever you meet their brand, they need to make an impression and provide the same customer experience that drives loyalty on other channels.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Grade.us

JUNE 2, 2020

The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. You may focus on features, price, support, ease of use, or simply the fabric of the company culture.

Software 47

Software Management Net Promoter Score Multi-Channel 47