Chadwick Martin Bailey

SEPTEMBER 22, 2020

Our culture is supportive, transparent, and engaging, which shows in our relationships with one other, our clients, and our work. In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), CMB is as committed to its employees as we are to our clients.

Transportation 52

Transportation Travel Financial Innovation 52

Comm100

NOVEMBER 27, 2017

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. Some western users were surprised by this apology; others praised it, sharing stories of their own bad experiences with western transportation companies. Apologize proactively.

Social Media 290

Social Media Video Effort Score Brands 290

Service Untitled

MARCH 31, 2010

New Jersey Transportation Commissioner James Simpson has promised transparency and better customer service and promises to bring excellent service and public safety reforms to the Department of Transportation. Some hideous stories released told of a toll collector not wanting to make change for a $1.75

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue’s promise of “Happy Jetting&# may indeed be a reality.

Airlines 41

Airlines Travel Customer Satisfaction Transportation 41

Qualtrics

JUNE 6, 2019

Heidi Browning – Heidi is the CMO of the National Hockey League whose happy place is the intersection of media, tech, music, culture & hockey. Simon Sinek- Sinek made a splash in 2009 with his book Start with Why: How Great Leaders Inspire Everyone to Take Action and Ted Talk by the same name, which has more than 40 million views.

Brands 33

Brands Leadership Consulting Travel 33

CX University

OCTOBER 19, 2017

When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. If you remove the quality of a car, the experience of driving it and transporting your family in it will suffer, and people won’t want to buy it.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Wired and Dangerous

MAY 5, 2021

The process started in 1987, and continued with three-yearly agreements until 2009. Employer benefit — Contract-to-hire placements offer companies the opportunity to assess a workers technical skills, soft skills, and cultural fit before extending an offer of full-time employment. The fiscal crisis saw the end of such agreements.

Insurance 91

Insurance Government Policies Communication 91