CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 But despite these extra agents and the enormous investment – the crushing truth is that usually there is still a massive amount of friction… and not just for the customer. That’s better than the pre-recession high of $4.4 trillion spent in 2007.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. For one, it offers an easier way to connect with customers and keep abreast of what’s happening in your marketplace. Let your customers rave.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Other people think that dealing with individual customer escalations is largely a waste of time and that managers should be focusing on management issues. Policy creation, personnel management, interviewing, etc. This is a valid point as well.

Policies 40

Policies Exercises Travel Customer Service 40

Comm100

NOVEMBER 13, 2022

While offering just phone or email support was once accepted, consumers today expect far more. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. The best omnichannel customer service.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. How will emerging and growing trends change the customer service equation? What will brands’ biggest concerns be in 2018?

Self Service 40

Self Service Trends Customer Service Contact Center 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 18, 2022

It also offers marketing automation such as email marketing campaign management and social selling tools. The company’s offerings include derivatives, money, currency, and commodity modules, all of which can be integrated with third-party tools such as Reuters. IBSFintech. The company had introduced its Disney BYJU app in 2019.

Company 11

Company e-support Customer Journeys CRM 11