CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? Work: Work is meaningful and provides recognition and growth.

Strategy 52

Strategy Financial Leadership Apparel 52

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Applaud: how you celebrate CX progress inspires and rewards all of the above.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ClearAction

NOVEMBER 13, 2014

MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles. By 2009, other marketing studies began to incorporate questions about MO. For more information, see 10 Ways Marketing Operations Creates Value.

Marketing 62

Marketing Study Government Analytics 62

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

JANUARY 25, 2022

and IBM acquired it in 2009. SPSS data analysis is employed in these industries across the entire analytics process, starting from data planning and collection to analysis, reporting, and deployment. This is where analytics can be a life-saver, literally at that. 5 Ways SPSS Predictive Analytics Benefits All Industries.

Healthcare 52

Healthcare Analysis Retail Analytics 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Analytics applications can find patterns across the Internet of Things. Call out these implications in your VoC reports and presentations.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62