Waypoint Group
JANUARY 14, 2015
” Or, “Our average score for tech support is 6.72 ” There are significant problems with these statements, many of which are well documented in a book called, The Flaw of Averages (Wiley, 2009) and also discussed briefly on this blog at [link].
SurveySensum
JULY 14, 2020
She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. She is the Sr. LinkedIn : [link] /.
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West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. A knowledge management system that uses text analytics and natural language processing (NLP) to surface accurate answers quickly. Data analytics to drive more equitable decision-making.
Clarabridge
MARCH 2, 2017
Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Schlee claimed that he could almost predict sales on body language alone. Powers North American guest satisfaction study extended stay segment.
Clarabridge
MARCH 2, 2017
Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Schlee claimed that he could almost predict sales on body language alone. Powers North American guest satisfaction study extended stay segment.
Grade.us
JUNE 2, 2020
Online reviews and reputation management Review widgets and plugins Review listings monitoring (multi-location) Auto review request campaigns White-labeled agency plugins, widgets, and API White-labeled content for agencies Analytics, performance, and trends reporting Track clicks, clickthroughs, and conversions. Net promoter scores.
SmartKarrot
JANUARY 18, 2022
It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more.
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