An Oldie but Goodie: The Flaw of Averages (and the impact on B2B Businesses)
Waypoint Group
JANUARY 14, 2015
” Or, “Our average score for tech support is 6.72 ” There are significant problems with these statements, many of which are well documented in a book called, The Flaw of Averages (Wiley, 2009) and also discussed briefly on this blog at [link].
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