Q&A with Olivier Mourrieras, Vice President, Customer Experience Centre of Competence, E.On -- Part 1
Forrester
OCTOBER 10, 2014
to speak at Forrester''s Forum for Customer Experience Professionals EMEA in London on November 17 and 18, 2014. And even though utilities don''t exactly captivate their customers, E.On Q: When did your company first begin focusing on customer experience? €150m across the group.
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