CSM Magazine

FEBRUARY 6, 2022

Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position. He joins 59 other respected names like David “Chip” Reese (1991), Stu “The Kid” Ungar (2001), and GGPoker pro Daniel Negreanu (2014).

Entertainment 52

Entertainment Knowledge Base 52

ijgolding

NOVEMBER 28, 2014

After 50 calls between British Gas and Scottish Southern, I received a panicked phone call from our tenant in March 2014 to say that British Gas had served a warrant to ‘rip out’ the gas meter!! It was also the #1 music video in the world for the month of July 2009 and has been studied at universities the world over.

Social Media 318

Social Media Airlines Video Consumers 318

Beyond Philosophy

JULY 19, 2018

Thaler and Sunstein, 2008, 2009). In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. 2014): 56–60. Or, in other words, unless the resident opts-out as an organ donor. Sunstein, Cass R.

Policies 199

Policies Customer Centricity Government Video 199

AWS Machine Learning

JUNE 15, 2022

For this post, we use Amazon S3 to store the 2014 Amazon reviews dataset. Great purchase though!", "overall": 5.0, "summary": "Heavenly Highway Hymns", "unixReviewTime": 1252800000, "reviewTime": "09 13, 2009" }. The following is a sample of the dataset: { "reviewerID": "A2SUAM1J3GNN3B", "asin": "0000013714", "reviewerName": "J.

Data 72

Data Analysis Advertising Groups 72

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. The report, conducted by consulting firms Prophet and GM Healthcare Camden Group, found that between 2013 and 2014, M&As increased by 14 percent, while patient satisfaction across the industry declined three percent. The Affordable Care Act in the U.S.,

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

ijgolding

MARCH 1, 2017

In 2014, I wrote an article that described the challenges that book retailers were facing – the statistics were quite astounding – the number of Bookstores physically present on UK high street in 2014 had fallen to less than 1000. In 2009 one of the most prominent collapses in the industry came with the demise of Borders.

Customer Experience 120

Customer Experience Retail Strategy Report 120

ijgolding

APRIL 25, 2016

In 2014, with very little money, but a HUGE heart, Leyton Orient missed out on promotion to the Championship on penalty kicks. A picture that perfectly summed up Leyton Orient’s ‘teamwork and togetherness’ in 2014. I have written about a football club in the past – my own football club – Leyton Orient.

Sports 0

Sports Leadership Groups Financial 0

CSM Magazine

NOVEMBER 27, 2020

He formerly founded contact centre analytics company, Performix Technologies, which was acquired by Nice Systems in 2006; Arantech, which was acquired by Tektronix in 2009 and FeedHenry, which was acquired by Red Hat in 2014. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.

Insurance 98

Insurance How To Chatbots Wait Times 98

West Monroe

NOVEMBER 28, 2022

And we made that prediction in 2008 or 2009. We thought it would come true in 2014 or 2015. I was part of the team at Gartner that predicted the chief marketing officer would spend more on technology than the chief information officer. And we were pretty close to nailing the timeline, but it was not about the technology.

Customer Centricity 52

Customer Centricity Technology Call Center System 52

CSM Magazine

MARCH 13, 2020

He formerly founded contact center analytics company, Performix Technologies, which was acquired by Nice Systems in 2006; Arantech, which was acquired by Tektronix in 2009 and FeedHenry, which was acquired by Red Hat in 2014. His previous enterprise IT career was with Siemens, Germany, and Cap Gemini, UK.

Self Service 64

Self Service Chatbots Contact Center Policies 64

Customer Alignment

MARCH 2, 2018

the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. The average tenure also lengthened from 23 months in 2009 to 34.5 In the U.K,

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

Helen Dewdney

MARCH 21, 2019

Cost of second class stamps Cost of first class stamps . rise on previous year. rise on previous year.

Government 46

Government Policies Management Financial 46

Magellan Solutions

JUNE 15, 2021

The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. Hence, in 2014, One Millimeter Mindset customer retention became the logical next-step evolution of Sales Aerobics for Engineers®. Ours is a holistic dialogue.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Magellan Solutions

SEPTEMBER 6, 2015

In 2009, when most of the world’s economies was staggering from the crisis, the United States invested $1.4 Since 2009, EU businesses have been well established in the BPO industry from $350 million to $1 billion in 2012. The Philippines’ linkage with the United States has been dynamic, robust and imperative.

Call Center 40

Call Center Industry Culture Banking 40

North Highland

JUNE 3, 2019

In 2009, on the pitch performances were mixed and there was high staff turnover. Joe Shaw: In 2014, we had two heartbreaking defeats. As the five-times English Premiership Champions and three-times European Champions Cup winners, Saracens are the most successful English rugby club in the modern era.

Culture 65

Culture Course Analytics Study 65

Win the Customer

NOVEMBER 14, 2016

Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. In 2014, comedian Chris Ramsey used Twitter to get a meatball pizza delivered to him during a journey from London to Newcastle. How you respond can also result in some fascinating wins.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

SurveySparrow

JUNE 29, 2022

Lora-Wainwright studied the challenge of the severe population in rural China from 2009 until 2013 using participant observation. It was one helluva ride for her, and this research won Thinking Allowed’s first ethnography award in 2014. 4 Studying regional challenges. You’ll find the summary of this research at the end of the show.

Examples 52

Examples Groups Sports Survey 52

CSM Magazine

JUNE 27, 2018

Prior to founding ServisBOT in 2016, his earlier ventures include founding Performix, which was acquired by Nice Systems in 2006; Arantech, which was acquired by Tektronix in 2009 and FeedHenry, which was acquired by Red Hat for 63.5 million Euros in 2014. About ServisBOT.

Chatbots 40

Chatbots Insurance Case Study System 40

Bob Hayes

MARCH 28, 2015

It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” The Hottest Skill on LinkedIn in 2014: Statistical Analysis and Data Mining. IDC says that we created 2.8 zettabytes in 2012.

Analytics 40

Analytics Analysis Customer Experience Professionals Data 40

Grade.us

MARCH 31, 2020

Swine flu April 2009 18.72 Ebola March 2014 5.34 Measles/Rubeola December 2014 0.20 -0.73 HIV/AIDS June 1981 -0.3 Pneumonic plague September 1994 8.2 SARS April 2003 14.59 Avian flu June 2006 11.66 Dengue Fever September 2006 6.36 Cholera November 2010 13.95 MERS May 2013 10.74 Zika January 2016 12.03

Consumers 32

Consumers Resources Fashion Tips 32

Experience Matters

DECEMBER 31, 2014

Here are the 20 posts that were read by the most people in 2014 (in alphabetical order). 14 Customer Experience Trends for 2014 (The Year of Empathy). 2014 Temkin Experience Ratings. Don’t Confuse Customer Service With Customer Experience (2009). LEGO’s Building Block For Good Experiences (2009).

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

Natalie Petouhof

MARCH 6, 2017

Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics. The film also made history, as Daniels became the first African-American to be nominated for the D.G.A.’s

Culture 40

Culture Company Competitive Advantage Conference 40

Qualtrics

OCTOBER 11, 2019

International Journal of Management & Information Systems, 19(1), 37-42. 4 Biggs, A., Brough, P., & Barbour, J. Strategic alignment with organizational priorities and work engagement: A multi?wave wave analysis. Journal of Organizational Behavior, 35(3), 301-317. 5 Biggs, A., Brough, P., & Barbour, J. 10 Thomas, G.

Culture 26

Culture Communication Multi-Channel Feedback 26

Comm100

NOVEMBER 27, 2017

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. When former US president, Barack Obama, visited a manufacturing plant in 2014 , he gave a speech in hopes of encouraging young people to see manufacturing and trade jobs as viable career options.

Social Media 291

Social Media Video Effort Score Brands 291

Brandwatch CX

JANUARY 3, 2019

On 15 January 2009, a US Airways flight crashed on NYC’s Hudson River. During the 2014 FIFA World Cup Final, 618,725 tweets were sent in a single minute. In August 2007 the hashtag debuts, first proposed by user @chrismessina. how do you feel about using # (pound) for groups. As in #barcamp [msg]?

Brands 104

Brands Financial Marketing Consumers 104

Wired and Dangerous

MAY 19, 2021

The drop-down list contains credit card issuers that have submitted credit card agreements as required under Section 204 of the Credit Card Accountability Responsibility and Disclosure Act of 2009 (the CARD Act). The Michigan Transfer Agreement (MTA) was mandated by the Michigan Legislature in Fall 2014 to replace the MACRAO agreement.

Government 91

Government Consulting Training e-support 91

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. In 2015, calls from all over the globe during a single 23-hour period set a new record of 141,000 calls, topping the 2014 record of 134,970.

Travel 40

Travel Contact Center Government Training 40

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Their live chat was acquired for Zopim in 2014, and development has been limited ever since. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Wired and Dangerous

MAY 16, 2021

The terminating participant shall discharge this obligation, as the Fund may determine, either (a) by the payment to the Fund of a freely usable currency, or (b) by obtaining special drawing rights, in accordance with Article XXIV, Section 6, from the General Resources Account or in agreement with a participant specified by the Fund or from any other (..)

Wireless 91

Wireless Policies Insurance Guidelines 91

Qualtrics

JULY 15, 2019

Artificial Intelligence – As part of Amazon’s mission to make life easier, they have moved beyond browser-based recommender systems, to intelligent products, like Alexa introduced in November 2014. Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Vend hired a Chief Customer Officer in May 2014 and I think that having that voice at the executive table changed everything. What does the Customer Success Culture look like at Vend?

Customer Success 91

Customer Success Retail Chief Customer Officer Customers 91

datastax

MARCH 26, 2019

And in January 2009, Cassandra became an Apache Incubator project. In 2014, Apple announced its Cassandra instance had more than 75,000 nodes and stored more than 10 petabytes of data. In July 2008, Facebook released Cassandra as an open source project. Cassandra recently turned 10. How scalable is Cassandra?

eBook 19

eBook Social Media User Experience Meeting 19

Answer Dash

JANUARY 9, 2019

I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand. I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY.

Trends 82

Trends Customer Experience Insurance Chatbots 82

SmartKarrot

JANUARY 18, 2022

Found in 2009 by Harishankaran Karunanidhi and Vivek Ravisankar, Hackerrank is a corporate company that offers a tech-hiring solution. Found in 2014 by Mathew Joseph Elenjickal, Fourkites is among the fastest-growing logistics companies across the world. HackerRank.

Company 11

Company e-support Customer Journeys CRM 11

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

JUNE 2, 2020

They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Website Podium, known initially as RepDrive, is a customer interaction management platform designed for local businesses and founded in 2014 by Eric Rea and Dennis Steele. In 2014 Thryv published 1,700 white and yellow page directories.

Software 47

Software Management Net Promoter Score Multi-Channel 47