2008 Customer Retention Feedback Measurement 
ijgolding
MAY 11, 2016
I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.
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ShepHyken
APRIL 11, 2017
How do you use the Net Promoter Score® to retain your customers? How can you sell the C-Suite on the benefits of investing in Customer Retention? First Up: Shep Hyken’s opening comments focus on the Net Promoter Score®, which is the result of a survey question that asks a customer “How likely would you be to recommend us?”
CX Journey
FEBRUARY 27, 2019
You'll want to make sure you're capturing feedback about: the latest experience (assuming you've improved the experience but haven't updated your surveys), new products and services you've introduced, and emerging customer needs and trends in the industry. As mentioned earlier, customers change. That's a great place to start.
Retently
MARCH 18, 2019
Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.
CX Journey
FEBRUARY 27, 2019
You'll want to make sure you're capturing feedback about: the latest experience (assuming you've improved the experience but haven't updated your surveys), new products and services you've introduced, and emerging customer needs and trends in the industry. As mentioned earlier, customers change. That's a great place to start.
Team Support
OCTOBER 8, 2020
Once they understand this and adopt B2B-focused solutions like TeamSupport, they will be positioned to provide world-class customer support, which has an incredible impact on not only their reputation, but to the bottom line through customer retention and reduced churn.
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