Remove 2008 Remove Competitive Advantage Remove Consumers Remove Measurement
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5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder

Circular Edge

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Takeaway 1: Sharpen your business fundamentals.

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Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 In order to measure customer satisfaction, customers are asked to rate a question/set of questions based on their level of satisfaction. Shep Hyken. seconds in 2009!

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Outsourcing as Business Strategy During Recession

Magellan Solutions

Declining measures of income. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . In spite of the crisis, Netflix was able to capitalize its creativity and innovation to establish itself as a pioneer in streaming on-demand consumer video. .

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. LPO work is not possible without proven measures for data security and confidentiality. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Utmost priority is data security.

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. LPO work is not possible without proven measures for data security and confidentiality. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Utmost priority is data security. .

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CX Experts We Love

Wootric CX Blog

A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Also, LinkedIn has recognized him as one of the world’s Top 150 Business Influencers. Maxie Schmidt. Steven Van Belleghem.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.