Thematic
OCTOBER 13, 2019
I attended one of the first events as a student back in 2006, when it had less than 2000 attendees and have seen the conference grew to 25,000 since then! Lilia, me and Katya at the Grace Hopper Celebration, San Diego, 2006. GHC 2006, San Diego. My experience and learnings from attending & speaking at GHC.
Customer Bliss
JULY 3, 2018
In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.
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CSM Magazine
NOVEMBER 27, 2020
Deloitte’s MD of Applied AI practice, Sherry Comes has observed , “While robotic process automation (RPA) and one-touch ordering buttons are transforming many of these tasks, they don’t always provide the most customer or worker-centric experience. Technology has been a massive enabler in that regard.”.
Customer Bliss
JUNE 22, 2018
We spoke about the book, how good employee and customer experience affects businesses and customers, and why technology and CX should play nicely together without removing the human element. And that’s what led me to writing my first book in 2006, and coaching CEOs all around the world now.
Service Untitled
MAY 26, 2010
They use coffee-related acronyms so the details of the philosophy are easy to remember and they reinforce it throughout the franchisee and employee experience. Leave a Reply « Customer service technology can monitor your emotions Yes, the customer is always right! You can leave a response , or trackback from your own site.
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