SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! You can hook your customers by creating conversational surveys with a 40% higher response rate! Share them via multiple channels and visualize the data on an executive dashboard. That’s not all.

Tools 52

Tools Analytics Data e-support 52

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. The provider dedicates servers for the company and it a single tenant system where a single instance of software and infrastructure supports a single customer. Fast forward and there has been a phenomenal growth and evolution in this space. But not all contact centers are the same.

Contact Center 136

Contact Center Multi-Channel Innovation Software 136

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Managing company reputation is a complex process that requires businesses to stay alert and be aware of everything their customers and competitors say about them, both online and offline.

Company 109

Company Management Social Media How To 109

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Casino Science is an analytics and data science solutions provider for casino operators.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. There is no better metric for improving your customer experience than actual customer feedback.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

SurveySparrow

MAY 4, 2022

Customers love the exciting and fluid experience that they provide. When it comes to analytics, something where Cognito form massively lacks, SurveySparrow helps you gain a ton of insights very quickly and at very affordable prices. Very easy to make, and powered with powerful analytics to find relevant patterns. That’s huge.

NPS 52

NPS Multi-Channel Analytics Survey 52

SurveySparrow

NOVEMBER 6, 2020

Alchemer (formerly known as SurveyGizmo) is an online survey platform which helps businesses make informed decisions by getting customer feedback. The tool boasts of customers like FedEx, Bloomberg Television, GE, ESPN, Microsoft, IBM, etc. Collect feedback from any part of the world using multi-language surveys option.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45