CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

Fashion 72

Fashion Omni-Channel Loyalty Apparel 72

CSM Magazine

JULY 14, 2020

Tokenisation is the innovative process that allows contact centres to be outside PCI DSS scope, as no real cardholder data enters the environment and makes it a less attractive target for data hacking and stealing data. Back to basics with PCI DSS. In fact, of the controls covered in version 3.2.1 Visit www.encoded.co.uk. About the Author.

Omni-Channel 52

Omni-Channel Customer Confidence Innovation CRM 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C Space

OCTOBER 2, 2020

In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. As a part of this move, in April of this year, Honda created a new center called Innovative Research Excellence, Power Unit & Energy.

Brands 40

Brands Apparel Retail Fashion 40

CSM Magazine

JANUARY 22, 2020

Teliax, a global leader in innovative voice connectivity and communications platforms, today announced its partnership with customer experience software provider QuandaGo to deliver a Contact Center-as-a-Service (CCaaS) platform to its worldwide customer base of carriers and service providers. ” About QuandaGo. About Teliax.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

CX University

JANUARY 30, 2018

Whether you are implementing Salesforce CRM or developing your own applications, the success of these initiatives are dependent upon satisfaction, on employees using the software as it is intended, on customers loving the interface and finding the value add easily. Digitization just happens to be one popular way to keep customers happy.

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61