BirdEye

MAY 19, 2023

If your company uses feedback loops to improve the products, customers are more likely to be enthusiastic ambassadors of your brand. Encourages continuous learning Businesses today must be continuously innovating to be successful. That’s why 66% of companies say innovation is important to their growth.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

COPC

SEPTEMBER 9, 2019

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We eventually want to enhance mass financial education for consumers in China and help more people enjoy better, equitable service.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

COPC

SEPTEMBER 3, 2019

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service?

Financial 40

Financial Self Service Customer Satisfaction System 40

COPC

SEPTEMBER 5, 2019

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We also realised that consumers in China are very keen to adopt technology-empowered customer service. About Ant Financial.

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We also realised that consumers in China are very keen to adopt technology-empowered customer service. About Ant Financial.

Financial 40

Financial Analysis System Innovation 40

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. And it is also of paramount performance when your customer base grows because there are countless examples of companies who are not able to efficiently scale their customer experience strategies.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Responsetek

MAY 4, 2018

Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with? He argues that eliminating consumer choice can greatly reduce anxiety for shoppers.

CEM 40

CEM Consumers Brands Automotive 40