ijgolding

MARCH 20, 2018

My background was call centers and phone-based customer contact and I was one of a small team of people working with clients like AT&T, FedEx, IBM to improve their phone-based customer services. While I was there, the agency started working with something called experience-based branding.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. CCO stands for Chief Customer Officer. What Is a CCO?

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

CSM Magazine

DECEMBER 15, 2015

CGS has always had a strong reputation of providing superior technical and BPO support, as well as excellent customer service. ” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia. CGS’s innovative, scalable and flexible outsourcing solutions include.

Contact Center 40

Contact Center Telecommunications Transportation Healthcare 40

LiveChat

JANUARY 20, 2017

In this post, I’d like to focus on customer experience trends. Here’s how customer service of the future will look like. A quick history of customer service. Before we get to the future of customer service, let’s see how it looked in the past. It’s the era of omnichannel customer service.

Self Service 28

Self Service Trends Customer Service Customer Experience 28