Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?
Retently
JULY 28, 2023
Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse.
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