article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. CASE STUDY.

article thumbnail

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. But in reality, many customers do not book direct.

Hotels 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas. Bruce Temkin.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas. Bruce Temkin.

article thumbnail

Where Will Google Place Trust Next?

Grade.us

But efforts of this kind can only deliver so much competitive advantage because a) Google tells you what to do, and b) everyone does it (or could/should). When I first started doing review generation for clients, it was a killer SEO tactic. In those days—the “aughts,” sigh—I had a handful of SEO clients who were spine surgeons.