Team Support
JANUARY 20, 2021
The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Most customer support interactions today are reactive, but proactive support is on the rise.
CSM Magazine
NOVEMBER 7, 2018
trillion by 2021. With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. Live Customer Engagement technology is also a perfect tool for customers who have issues with an existing product. In 2017, Ecommerce was responsible for around $2.3
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Totango
MAY 27, 2022
The PLG model had been introduced to the video conferencing space years earlier in 2004 by future Zoom competitor GoToMeeting, which used a freemium offer to introduce users to its product. Customers can use the software for free and pay to unlock advanced features, like the ability to record calls or host more participants.
Lithium
JUNE 22, 2022
The days of ad views equaling positive customer engagement are over. When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. So, what sets the great brands apart?
Lithium
AUGUST 9, 2022
The days of ad views equaling positive customer engagement are over. Other brands are… well… struggling to achieve their customer engagement goals. What kind of lifestyle do your customers live? Don't have time to read? Check out this audio version of our blog, also found on your favorite podcast platform!
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