2002 Customer Expectations Omni-Channel Sales 
GlowTouch
MARCH 2, 2022
Louisville, KY – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, was presented this week with two Stevie ® Awards for Sales & Customer Service: Gold in the category of COVID-19 Response, Most Valuable Response by a Customer Service Team. About GlowTouch.
GlowTouch
MARCH 2, 2022
These awards are a tribute to their efforts and to the spirit of serving the customer that defines this company.” The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.
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GlowTouch
SEPTEMBER 22, 2020
White glove service is less complicated than it sounds: do what you say, treat customers as you would expect to be treated, be empathetic when necessary, and follow up as required. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.
GlowTouch
OCTOBER 16, 2020
Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. Importance of Customer Support Training. Customer care is a competitive advantage. How to Select the Right Customer Support Channels for Your Company.
GlowTouch
APRIL 16, 2021
Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. It is a crucial step in establishing a long-term relationship with customers who will need your help to get the greatest value from the software they purchased. Customer Support Helps Cross-Sell and Upsell.
GlowTouch
OCTOBER 16, 2020
Most people expect email replies sooner rather than later, with 50% of customers expecting a response within a day. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company.
GlowTouch
JULY 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Tonya Morgan.
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