Eptica

MARCH 31, 2016

Since 2001 Eptica has evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to emails, Twitter, Facebook and web chat. Self-service is an attractive channel to both the public and businesses.

Self Service 48

Self Service Customer Service Entertainment Fashion 48

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold.

Contact Center 123

Contact Center Call Center Self Service Chatbots 123

Help Scout

JUNE 24, 2021

Flexibility : Though help desk software is most heavily associated with customer support, other teams like product, sales, and marketing regularly use it, too. Along with a strong set of features, early-stage teams may be able to join Help Scout’s startup program , which gives a generous discount on service for up to two years.

Tools 84

Tools Self Service Knowledge Base How To 84

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. It allows us to easily scale by offering options for self-service on both live chat and phone queries.”. Future plans.

Self Service 105

Self Service Chatbots Effort Score Hospitality 105

Kustomer

JULY 8, 2021

He’s the Director of Product Marketing at Five9. I started at a company called Edify, which was a self service company. And the market is certainly looking towards the cloud for their contact center technology. Obviously I led an enterprise and mid-market sales at 8×8, and Darryl was in product marketing.

Contact Center 98

Contact Center Self Service Consumers Examples 98

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Knowledge Base & Self-Service A comprehensive knowledge base empowers customers to find answers to FAQs independently, reducing the need for agent intervention and enhancing overall customer satisfaction.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

APRIL 16, 2020

It was probably just around the.com, so 2000, 2001. But then as I got into it more and more and spent more time in the contact center, in the trenches, and then in the CRM world, which now encompasses sales, marketing, etc. So now we call that — now we’ve kind of pocketed that into self-service deflection.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52