Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold.

Contact Center 124

Contact Center Call Center Self Service Chatbots 124

CSM Magazine

JUNE 30, 2021

AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We quickly decided that using a chatbot, underpinned by AI, was the way forward.”.

Self Service 105

Self Service Chatbots Effort Score Hospitality 105

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Automation & Bots Automation and bots streamline repetitive tasks, enhance efficiency, and scale customer support efforts, ultimately reducing workload and improving response times.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

APRIL 16, 2020

It was probably just around the.com, so 2000, 2001. But then as I got into it more and more and spent more time in the contact center, in the trenches, and then in the CRM world, which now encompasses sales, marketing, etc. I think for me, when you think about bot, I kind of liken it to just robots, right? Gabe Larsen: (02:10).

Customer Experience 52

Customer Experience How To Contact Center Airlines 52