Magellan Solutions

MARCH 23, 2017

A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. For the consumer, are there any benefits that they can derive from making their flight reservations through a call center? This results in increased frustration for customers.

Call Center 53

Call Center Travel Poor Customer Service Consumers 53

ReviewTrackers

MARCH 23, 2017

Restaurant guests are more likely to leave high ratings on Facebook than on any other review site, according to research by award-winning customer feedback software ReviewTrackers. The Power Belongs to the Customer. These findings demonstrate that the customer has more ways than ever to voice their opinion about your restaurant.

Social Media 56

Social Media Analysis Travel Feedback 56

Eptica

MARCH 14, 2017

Date: Wednesday, March 15, 2017 Chatbots and bots - what they mean for customer experience. But what do the terms bot, chatbot and artificial intelligence actually mean – and how can they improve your customer experience? At Eptica, we think that the application of AI can transform customer experience.

Chatbots 50

Chatbots Customer Experience Self Service Knowledge Base 50

Clarabridge

MARCH 30, 2017

Are you able to connect your customer experience survey program to key business goals, like increased revenue and decreased churn? Response rates for the typical customer experience survey have been dropping over the past 20 years, from about 20% to only 2% today. This was a huge, time-consuming undertaking. Rogers : Sure.

Survey 43

Survey Strategy Customer Experience Analytics 43

ijgolding

MARCH 22, 2017

The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. or Consumer companies like Unilever and P&G can be quoted as perfect examples. In fact expectations of customer service are increasing every day. and Pepsi Co.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

ReviewTrackers

MARCH 8, 2017

Healthcare consumers are more likely to review their physicians on online review sites after a negative patient experience, according to research by customer feedback software company ReviewTrackers. These findings suggest that today’s healthcare consumers are more vocal than ever about the patient experience.

Healthcare 95

Healthcare Feedback Hospitality Social Media 95

LiveChat

MARCH 24, 2017

Your potential customers won’t be able to find you until your website is optimized for SEO. And finally, when you have your first customers, you have to be able to pack and ship your products. For you, it means that social media give you the opportunity to introduce your brand to millions of potential customers!

Social Media 55

Social Media Ecommerce Advertising Brands 55

Bold360

MARCH 16, 2017

CIO David Trimm says one strong reason behind this investment is simply to “enhance the customer experience.” Putting the Customer First. Sometimes, the best customer service can mean getting out of your customer’s way and letting them control their own experience. Giving the Customer What They Want.

Self Service 74

Self Service Knowledge Base Analytics Technology 74

Eptica

MARCH 1, 2017

Date: Wednesday, March 1, 2017 37 billion reasons to improve customer experience. Author: Angus Prentice Ahead of next week’s Institute of Customer Service (ICS) annual conference , new research spells out the enormous cost of poor service to brands. Published on: March 01, 2017.

Customer Experience 48

Customer Experience Conference Knowledge Base Social Media 48