New Research: The ROI of Customer Experience
Qualtrics
JANUARY 3, 2020
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. To understand the relationship between CX and loyalty , we examined feedback from 10,000 U.S. Meanwhile, only 12% of consumers who gave a company a “very poor” CX rating feel the same. Repurchase from a company. Trust a company.
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