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Seeking a New VOC Vendor? Here’s How to Make the Transition

CloudCherry

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.

How To 243
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How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples

Comm100

But it’s not just business — saying thanks is an important part of any social exchange. We thank each other for holding the elevator, for commenting on our photos on social media, and for giving us gifts. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention.

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Content Marketing ROI: Identifying What Matters

DemandJump

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve posted it all to your website, you’ve shared it out on your social media channels, and maybe you’ve even put some money behind your most important articles. How can you tell if they’re worth the costs?

ROI 105
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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

This can be anything from downloading a white paper to signing up for a trial. Key Features : Hubspot’s platform includes tools for managing all major marketing channels, including blogging, SEO, ads, social media, videos, and live chat. Reporting tools help track return on investment.

Tools 71
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The Definitive Guide to Chat Bot Strategy

Bold360

This is the functionality that will offer a real return on investment. Learn how a customer service bot can help you improve customer retention and cx- download our free white paper! 66% are frustrated by having to repeat the same information to several employees or through multiple channels.

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What is Voice of the Customer (VoC)?

Confirmit

They combine structured feedback (through surveys for example) and unstructured feedback (social media, email complaints, etc.) Social Media. Paper (still… in some cases). White Paper. in order to give a holistic view of the customer experience. Mobile (SMS, App). Case study.