Gainsight
JULY 7, 2021
And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.
Experience Investigators by 360Connext
MAY 20, 2015
Training, online events and webinars. We understand how important those consistent online gatherings become. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions. Hey, we’re a virtual company.
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Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If 1 UK Attraction ” on Thursday, October 30th 2014. Oh and if you are in Edinburgh, please make sure that you visit the Royal Yacht Britannia.
Tricia Morris
NOVEMBER 13, 2015
According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. What do holiday customers wish for most in their experience? Son of a nutcracker….
Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If Union Street Guest House Commits The Worst Social Media Blunder EVER! 1 UK Attraction ” on Thursday, October 30th 2014.
Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If Union Street Guest House Commits The Worst Social Media Blunder EVER! 1 UK Attraction ” on Thursday, October 30th 2014.
Beyond Philosophy
JUNE 4, 2015
If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.
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