The 2015 Wish List for Holiday Customer Service
Tricia Morris
NOVEMBER 13, 2015
According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. What do holiday customers wish for most in their experience? Son of a nutcracker….
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