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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?”

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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

Their leadership team is made up of people who are working together and leaving egos at the door. Training, online events and webinars. We understand how important those consistent online gatherings become. Now we’re offering free webinars of our own every month! Keynotes, Coaching and Executive Workshops.

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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Customer is Not Always Right.

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” Customer is Not Always Right.

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3 Ways to Use Mobile To Your Advantage

Beyond Philosophy

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.