SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Examples Customer Experience Social Media 40

Up Your Service

MAY 3, 2017

Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. By David Harrington. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

Kitewheel

MARCH 4, 2019

There is huge market pressure to make great deals. Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. Travel and hospitality companies have a difficult job. But even these leading travel brands can do better.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. Support bots are the travel agents of the future, with the data on hand to create and manage flights and hotels, as well as entertainment and dining, or even currency and local transport.

Tourism 56

Tourism Travel Customer Service e-support 56

Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. Due to their large number of visitors, Stubhub was looking for a way to cater to some markets in a more automated way. TravelClub. This is why they included a chatbot on their Spanish website. . .

Chatbots 105

Chatbots Examples Self Service Insurance 105

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

SEPTEMBER 5, 2018

Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii]. 0: a decentralized brand coalition, enhanced by marketing technology (2017 onwards).

Loyalty 36

Loyalty Consumers Brands Airlines 36