ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. Looking for the latest trends, tools, strategies, and insights on CX? When: July 4 to 5, 2017. Where: London, UK. When: May 9 to 11, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

SurveySensum

JULY 19, 2023

To sum up 20 Retail Brands That Are Winning Customers With Their Customer Experience Strategies Let’s take a look at the top 20 extraordinary retail experience examples of brands that prove the transformative power of prioritizing the customer above all else. Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Examples Customer Experience Social Media 40

Talkdesk

JULY 31, 2017

We are also seeing signs of this emerging new trend of omni-channel. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. We have to continue to support the voice network, and that connection is super important.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

We are also seeing signs of this emerging new trend of omni-channel. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. We have to continue to support the voice network, and that connection is super important.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59