Guest Blog: How One Experience Started My CX Passion
ShepHyken
FEBRUARY 22, 2019
I could write a book just about my Trader Joe’s customer experience! DoubleTree Hotels is another customer-centric organization that models good CX. Many people choose to stay at DoubleTree Hotels simply because of the warm delicious chocolate chip cookie they receive at check-in. Think about that example for a moment.
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