LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. These include the aviation and tourism sectors, healthcare sectors that are under relentless pressure and retail, manufacturing, among many others.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. These include the aviation and tourism sectors, healthcare sectors that are under relentless pressure and retail, manufacturing, among many others.

Loyalty 52

Loyalty Brands Airlines Tourism 52

Currency Alliance

JUNE 11, 2019

“Extra” was a 4% interest rate which earned the average working family £100-200 a year – the kind of value you can earn from a supermarket loyalty card. This led many banks in Europe to close their rewards program over the past three years. Merchants across retail, travel, utilities, healthcare, etc.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

InMoment XI

SEPTEMBER 1, 2022

Deploy Microsurveys at Key Touchpoints: Get customer feedback in the moments that matter. At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program. Why Is Customer Retention Important? Recover Customers Effectively.

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

NobelBiz

JULY 25, 2023

The processes involved offer a holistic view of customer interactions, ensuring every touchpoint is analyzed for actionable insights. Data Integration: Combining data from different channels (voice, chat, email) to create a comprehensive customer profile, ensuring no touchpoint is overlooked.

Interaction 98

Interaction Analytics Call Center Contact Center 98

BirdEye

OCTOBER 27, 2023

These metrics provide insights into the entire customer acquisition process, from the initial touchpoint to conversion. Loyalty programs Boost your customer retention acquisition process with loyalty programs. Well-planned loyalty programs not only help with customer retention but also entice prospects.

Strategy 59

Strategy Social Media Multi-Channel Advertising 59