Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. CSAT, NPS). Beth Zampieri (Client / Customer Experience Leader). Much of the advice also focused on how to avoid common pitfalls for practitioners who take on too much.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

CustomerGauge

FEBRUARY 10, 2017

.” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

Retail 60

Retail Guest Experience Training Customer Experience 60

SurveySparrow

JUNE 30, 2023

Aims to create positive and memorable experiences that foster customer loyalty and advocacy. Measures success through customer satisfaction metrics- Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Also, Disney has mastered the art of customer experience design with its MagicBands.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Clarabridge

MAY 4, 2017

In return, the Lyft customer is now part of every conversation across the company –– and as an added bonus, Clarabridge helped Rebecca and her team increase Lyft’s NPS ! The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Qualtrics

JULY 2, 2019

Context for performance is relative to both your company’s prior experience and that of the industry. NPS Benchmarks from the XM Institute help your organization to clearly understand the leaders delivering the best customer experiences in each industry and identify how the results of your organization compare.

Innovation 39

Innovation Social Media NPS Contact Center 39

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 7: Gauge guest satisfaction and loyalty with the NPS survey.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Retently

SEPTEMBER 3, 2023

Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

delighted

MAY 10, 2017

Survey too late, and you lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time. The key to running a successful NPS program is your ability to maximize the number of people who provide feedback, as well as the completeness of that feedback.

NPS 41

NPS Survey e-support Hotels 41