ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders.
Bill Quiseng
AUGUST 10, 2015
These hospitality students have learned the technical parts of running a hotel – budget preparation and analysis, menu engineering, purchasing and inventory, property management systems, and sales and marketing. Micah even discusses how technology has and will change the guest experience. Of course it could.
CSM Magazine
SEPTEMBER 28, 2016
They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Apple’s sales per square foot are higher than Tiffany and Co.’s. A strong Disney principle is that cast members should treat each other as they would a guest.
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