ShepHyken

FEBRUARY 25, 2019

CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it.

Customer Service 87

Customer Service Guest Experience B2B B2C 87

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Micah even discusses how technology has and will change the guest experience.

eBook 60

eBook Hospitality Culture Hotels 60

CSM Magazine

SEPTEMBER 28, 2016

Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Its reputation goes well beyond its market area. They became the “love airline” with the flashy flight attendants and the most entertaining flight experience.

Customer Focused 40

Customer Focused Company Airlines Culture 40