CSM Magazine

SEPTEMBER 19, 2023

The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI). AI, with its predictive analytics, personalisation capabilities, and data processing prowess, is fundamentally reshaping the landscape of B2B marketing.

B2B 100

B2B Marketing Brands Chatbots 100

BirdEye

NOVEMBER 8, 2023

41 best eCommerce review sites most used in the USA 7 benefits of getting customer reviews on these eCommerce review sites 3 ways to showcase customer reviews on your website Do eCommerce review sites influence SEO? If you want to gain more customers, you need to improve the quality of reviews you have across platforms.

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Thematic

DECEMBER 5, 2018

Customer retention refers to the actions and strategies a business uses to try and keep existing customers. Customer retention refers to the actions and strategies a business uses to try and keep existing customers. Think customer loyalty programs are all about getting generic discounts, points and rewards? Think again.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

ECXO

DECEMBER 20, 2023

In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book, The One to One Future , the end of mass marketing and a shift to personalisation. Add in the fact some B2B, and certainly B2C companies, are still struggling with data management. We need an honesty jar here.

Customer Experience 52

Customer Experience Effort Score B2B ROI 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

APRIL 13, 2020

Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. A noteworthy contribution by AI has fortified cloud security. This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses.

Company 19

Company Software Analytics Sales 19