TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually. The Results.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Experience Investigators by 360Connext

FEBRUARY 6, 2024

CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. Let’s look at the common CX metrics to understand how they are helpful, as well as explore why an abundance of data can sometimes be an innovation blocker. We want to dispel the belief CX teams need perfect data to move forward.

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. The ultimate goal is to discover the vital few CX issues in greatest need of resolution.

Chief Customer Officer 52

Chief Customer Officer Exercises ROI First Call Resolution 52

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

TechSee

DECEMBER 2, 2020

The hype around remote visual support, accelerated by the extreme restrictions and limitations brought about by the COVID-19 crisis, is an excellent example of how misconceptions can take root and obfuscate the business benefits of innovative and practical technologies. lower high call volume. Ready, set…slay! improve efficiency.

Net Promoter Score 109

Net Promoter Score Self Service Average Handle Time Contact Center 109

Inbenta

JUNE 17, 2021

Companies that encourage knowledge transfer , increase their collective intelligence and boost their ability of decision-making and innovation. In the case of knowledge management, the focuses should be on customer and employee satisfaction, organizational productivity, innovation, and improved decision-making.

Management 52

Management Strategy Knowledge Base First Call Resolution 52

GetFeedback

JULY 19, 2019

Operational data like First Call Resolution (FCR) in your contact centers and customer churn and retention rates help you understand the big picture results in your VoC strategy. Voice of the Customer results should lead to innovation around customer experience. . Operational and customer lifecycle data. Get the Guide.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230