InMoment XI
OCTOBER 10, 2022
Whether you send out a standard survey via email or leverage the Net Promoter Score question in-app, knowing some statistics and trends can help you ensure that you get adequate feedback that helps build your business. Asking for Feedback via Customer Surveys Statistics. Responding to Feedback Statistics.
GetFeedback
FEBRUARY 15, 2019
It’s time to implement a Net Promoter Score (NPS) program. Net Promoter Score is a trusted measure of customer loyalty. The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. Their feedback can inform strategy and customer communications.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AskNicely
DECEMBER 4, 2018
By sending out your surveys slowly but surely in a drip campaign, you’re able to take real-time action on the feedback provided. . Taking the next best action after receiving feedback is the fuel for your customer experience success. Don’t forget the most important part — action that feedback. Why after each comment?
PeopleMetrics
FEBRUARY 11, 2015
They are measuring Net Promoter Scores (NPS scores) and Customer Satisfaction levels in real-time. They are seeing, hearing and recognizing customers every day through their feedback channels. Then why are so few B2B providers listening to, learning from, and acting on feedback from their prospective clients?
delighted
AUGUST 23, 2019
Just start getting some feedback in the easiest, lightest way you can. The most basic components of a customer experience program are: Implementing a process for gathering customer feedback and experience data. Because we didn’t have a goal, we didn’t have a process in place for how to act on the feedback that we received.
ShepHyken
JUNE 29, 2020
(CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. My Comment: The Net Promoter Score (NPS) is one of my favorite methods for measuring customer sentiment.
Beyond Philosophy
OCTOBER 11, 2019
They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. Since this initial 30-month period and increase in NPS, their score has climbed another 15 points—and they are not done yet. RICOH Canada has done some incredible work in improving Customer Experience.
Expert insights. Personalized for you.
490 
Let's personalize your content