Feedback Multi-Channel Net Promoter Score White Paper 
Esteban Kolsky
APRIL 7, 2015
Recently, Esteban Kolsky, Brian Vellmure and Krissy Espindola were summarized in a white paper from NICE based on their roundtable discussion on The Customer Journey: The Five Things You Need To Know Now. Feedback Comes in Many Forms. In fact, the most important feedback we can capture is related to what our customers need.
Confirmit
MAY 29, 2018
Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Close the loop with individual or group of customers to respond to their feedback. What is Voice of the Customer (VoC)?
Expert insights. Personalized for you.
60 
Let's personalize your content