Lumoa

FEBRUARY 21, 2023

Focusing Heavily on Metrics The first sign that a VoC program is losing momentum is when it becomes just another way to measure and report performance metrics. How do they apply customer feedback to enhance and transform the customer experience? Gamification Gamification is all the rage in survey research and for good reason!

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

Playvox

DECEMBER 21, 2022

Look into a coaching solution, like Playvox Coaching , that creates learning plans for every agent based on their needs and allows them to communicate with you through closed-loop feedback. Paired together, they can show you the impact of behavior adjustments on hard metrics so you know exactly which agents need to improve in specific areas.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySensum

APRIL 30, 2020

It is then the customer lifetime value (CLTV) becomes a critical metric for your business. This is the reason why NPS is such a critical metric for your business. Provide feedback for improvement (Act as a consultant). These surveys are typically conducted at least once a month for quick and actionable feedback.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Playvox

AUGUST 15, 2022

Overall, key metrics such as job satisfaction and retention rates have increased with the flexibility of remote work. Gamification in remote workforce training is one approach. This was clear feedback in the research. Agents are happy with the flexible state of work, and managers are using it to drive recruitment.

Contact Center 77

Contact Center Training Gamification eBook 77

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Advanced Feedback Analysis. Feedback Forums.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

BirdEye

DECEMBER 8, 2022

Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting.

Social Media 98

Social Media Brands Video Entertainment 98

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics. Tony: Wonderful.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40