InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

C3Centricity

OCTOBER 22, 2020

OK, they are offering a free burger in return, which is generous, but I almost clicked on the “email us” button in the middle of the contact page on their website, when I was looking to contact them for a different reason than giving them feedback on their restaurants. So make my online experience doubly enjoyable.

Retail 218

Retail Advertising Course Survey 218

SurveySparrow

SEPTEMBER 27, 2023

Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged. A user-friendly survey platform empowers you to effortlessly collect and analyze customer feedback, making data-driven decision-making a breeze.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Service Untitled

MARCH 10, 2010

Employees who decide to stay within the company are much more invested in their loyalties, and with Hsieh’s mission which is to “provide the best online experience possible,&# employees are better able to think independently in order to achieve the goal.

Customer Service 41

Customer Service Entertainment Culture Exercises 41

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

Social Media 45

Social Media Conference NPS Customer Success 45

Retently

AUGUST 22, 2018

Despite being in a highly challenging industry, there are airlines that have managed to stay profitable and delight their customers on a consistent basis. The study leveraged the power of open-ended feedback and individual Net Promoter score to assess the importance of each driver in delivering customer satisfaction.

Airlines 83

Airlines Customer Satisfaction NPS Net Promoter Score 83

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. How mobile-first indexing can impact your customer experience.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54