Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. As well as making phone calls, it makes it simple to browse the web, quickly send email, access social media, have a mobile web chat, or simply send an SMS message. Published on: November 30, 2016. Share this page on: Tweet.
Kayako
SEPTEMBER 20, 2018
Social selling is where salespeople leverage social media to form meaningful relationships with clients and in B2B sales teams, this can greatly enhance the customer experience. Social networking sites are especially popular with millennials, who now make 73 percent of B2B purchasing decisions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Joe Rawlinson
APRIL 25, 2018
Other than that, the integration empowers your agents to handle multiple customers at the same time, engage them when they arrive at your website while providing further assistance, and add more to that delightful shopping experience. Basically, you can make a window to any of your services via a mobile app.
Calabrio
JANUARY 19, 2017
From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Engaged employees = #customerengagement.
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.
Michelli Experience
DECEMBER 6, 2016
Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. Given global choice and the power of social media…customer experience elevation is here to stay.
Eptica
JUNE 3, 2016
So there is no one size fits all approach to mobile – different use cases drive different channels. So, what can brands do to ensure that they are delivering the mobile customer service that their customers expect? There are three areas to focus on: 1. Share this page on: Tweet.
Expert insights. Personalized for you.
48 
Let's personalize your content