Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Stella Connect

JANUARY 4, 2022

You also hope to keep agents engaged so they’ll want to stay put. To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

COPC

JANUARY 15, 2024

This second installment of the series will offer insights into onboarding best practices for new employees.  We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. What is Agent Experience? Agent experience refers to the journey an employee takes with your company. Agent engagement refers to an employee’s mental and emotional connection to your company.

Contact Center 72

Contact Center How To Fashion Gamification 72

Clicktools

JANUARY 6, 2017

Practice these tips and you’ll be ahead of the game, right out of the gate. Honor the employee experience. If you haven’t yet expanded your feedback program to include employee feedback, now’s the time to do it. The post CX Predictions and Tips for 2017 appeared first on Clicktools.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58