eGain Blogs

OCTOBER 10, 2019

After all, we are a pioneer with more than decades of experience in both those spaces, and we lead the industry in the breadth and depth of supporting digital channels such as messaging, virtual assistant, chat, cobrowse, social, and email. appeared first on eGain Blog. out of 5.0 is the highest among all the 14 vendors evaluated!

Net Promoter Score 70

Net Promoter Score Multi-Channel Contact Center Omni-Channel 70

eGain Blogs

OCTOBER 10, 2019

After all, we are a pioneer with more than decades of experience in both those spaces, and we lead the industry in the breadth and depth of supporting digital channels such as messaging, virtual assistant, chat, cobrowse, social, and email. appeared first on eGain. out of 5.0 is the highest among all the 14 vendors evaluated!

Net Promoter Score 52

Net Promoter Score Multi-Channel Contact Center Omni-Channel 52

Answer Dash

OCTOBER 15, 2019

eGain, Microsoft, Nuance Communications Inc., That said, it looks slightly different for each of the self-service players profiled in the investigation , which include AnswerDash, Aspect Software Inc., BMC Software Inc., Creative Virtual Ltd., Oracle, SAP SE, Salesforce.com Inc., Verint, and Zendesk.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

ShepHyken

NOVEMBER 20, 2017

Retail Customer Experience) To assess today’s state of self-service, eGain did some mystery shopping on leading websites, including those of retailers. Different answers from different support reps. Some support reps just don’t know the answers. Good article about the balance of AI/machine and human support.

Customer Service 37

Customer Service Self Service Case Study Competitive Advantage 37

Talkdesk

OCTOBER 25, 2017

New Customer Wins, European Expansion and Key Hires Support Smarter Contact Centers. Before Avaya, Chawla was a Vice President of Product Marketing at SAP, Senior Director of Product at Webex and Director of Product Management at eGain. San Francisco, Calif. and Europe and attracted top-tier talent from competitors. in Engineering.

Contact Center 8

Contact Center Contact Center Software Roadmap Customer Satisfaction 8

Eptica

MAY 24, 2017

I am therefore very proud that Eptica has retained its position alongside other global leaders : Salesforce, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Lithium, Service Now, Freshdesk, EGain, bpm’online, SugarCRM, CRMNEXT, mlpsystems. What is the scope of the Magic Quadrant?

Self Service 48

Self Service Customer Engagement Engagement Customer Experience 48

eGain Blogs

FEBRUARY 7, 2020

“Though KM has historically been primarily an area of interest for support, I’m seeing more organizations, including professional services, managed services, and customer success, formalizing the capture and sharing of knowledge.” The post Improving call center metrics with knowledge management appeared first on eGain.

Call Center 52

Call Center Metrics Self Service Contact Center 52

eGain Blogs

MAY 18, 2022

Sam Hahn, Technology Evangelist at eGain spoke about the state of digital customer service and knowledge management in the public sector with Daniela Fayer, publisher at Defense One. She spoke at KMWorld Connect 2021 where she had shared the stage with eGain. The risk-free offer for support. Can you share some examples with us?

Self Service 90

Self Service Government Case Study ROI 90

Comm100

FEBRUARY 5, 2018

Modern CRM software aims to integrate and automate 3 key functions: sales, marketing, and customer support. When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company.

Social Media 121

Social Media CRM Self Service Software 121