New Research: The ROI of Customer Experience
Qualtrics
JANUARY 3, 2020
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. The CX scores used in this model come from the 2019 XMI Customer Ratings - Overall ( Customer Ratings ), which evaluated 294 companies across three areas of the customer experience — success , effort , and emotion. Instant Download.
Let's personalize your content