GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. Net Promoter Score (NPS). Such as: ( % Promoters) – (% Detractors) = NPS.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Experience Investigators by 360Connext

JANUARY 12, 2021

Those numbers can be reported, discussed, and acted upon. Your Voice of the Customer goals might be tied to what metrics your organization already uses, like Net Promoter Score (NPS), or it might be defining which metrics will be used. If we measure customer sentiment, we can assign numbers and metrics to it.

Customer Journeys 241

Customer Journeys Net Promoter Score Metrics Effort Score 241

Experience Investigators by 360Connext

AUGUST 19, 2020

It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague, impossible to quantify, or otherwise unhelpful. But it’s not enough to just report these numbers. You’ve heard of SMART goals… But what about SMIRC goals?

Customer Experience 265

Customer Experience Net Promoter Score NPS Effort Score 265

Beyond Philosophy

JANUARY 2, 2019

With all the effort that companies are putting into improving their Customer Experience, why are there no improvements? If this continues, I am sure the investment in resources and money dedicated to the effort will stop—and rightly so. Hire consultants to run a workshop. The C-Suite want to see a return. So, what is happening?

Net Promoter Score 156

Net Promoter Score Customer Experience Effort Score Hospitality 156

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Even organizations with running CX programs are often wondering how those efforts are paying off. It requires business discipline – it takes effort and action to achieve the best results. Workshops and training for both employees in general and for specific groups. Customer channel switching, leading to more effort and expenses.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

NobelBiz

AUGUST 28, 2023

Recognize their efforts, provide growth opportunities, and watch engagement levels rise, creating a workforce that’s in it for the long haul. Reduced customer effort and improved satisfaction. Check out our free, on-demand Contact Center Gamification Workshop. Unified customer data for personalized interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySparrow

NOVEMBER 24, 2022

You can deploy several types of surveys, including Net Promoter Score (NPS) surveys, Customer Effort Surveys (CES), System Usability Surveys (SUS), exit-intent surveys, Customer Satisfaction (CSAT) survey, etc. Its analytical dashboard is extremely powerful and has advanced reporting capabilities. Optimal Workshop.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52