InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
Customer Alignment
MAY 2, 2017
88% of Voice of Customer feedback comes from surveys [1]. Companies are investing time, money and resource – are they really getting the true picture of the current customer experience? Or has it become more about getting internal boxes ticked and producing a score that can be shared and reported?
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SurveySensum
JULY 14, 2020
Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).
Experience Matters
APRIL 7, 2015
Once again we had a great group of nominees, making the scoring difficult for the judges. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 2) Make the Case : At Qualtrics, we take pride in customer obsession. Clarabridge.
RapportBoost
DECEMBER 10, 2018
100, they really like used canned messaging, not so much necessarily in their everyday communications, sort of to rely on them heavily, but they really use them to help agents break the ice and get more insurance to having access to a bank of really reliable and ready to respond pieces of information. So, like one of our clients in Comm.
SmartKarrot
APRIL 21, 2022
Chuck Robbins, the Chair and CEO (Chief Executive Officer) of CISCO has a prominent role in promoting customer-centricity. The focus of Cisco is now on improving customer experience at every touchpoint. The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic.
SmartKarrot
APRIL 21, 2022
Chuck Robbins, the Chair and CEO (Chief Executive Officer) of CISCO has a prominent role in promoting customer-centricity. The focus of Cisco is now on improving customer experience at every touchpoint. The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic.
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