Confirmit

JUNE 10, 2018

Open-ended survey responses and free-form text stored in business systems and on social media promise a wealth of insight into consumer opinions. So it’s a shame that decoding those insights can be tedious and time consuming. But, help is at hand. Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text.

Analytics 40

Analytics Social Media Customer Experience Analysis 40

Confirmit

JUNE 10, 2018

To enjoy such benefits, however, your company’s customer experience initiatives must be organized and supported by a well-planned Voice of the Customer (VoC) program. The Voice of the Customer is extremely important to the modern business. Not only does it represent the most valuable arbiter of future financial performance for an organization, but if nurtured appropriately, it can also provide an unrivalled source of innovative ideas that will help you deliver the outstanding experiences t

Tips 40

Tips Return on Investment ROI Financial 40

Confirmit

JUNE 10, 2018

Voice of the Customer (VoC) programs are the path to delivering enhanced customer experiences, engaging employees, and driving business improvement. They provide early warning signs of discontent and provide a clear direction for customer retention as well as a way to measure customer loyalty. Over the past few years, Customer Experience (CX) programs have become an established path to delivering enhanced customer experiences, engaging employees and driving business change.

Infographics 40

Infographics Customer Success Customer Retention Loyalty 40

Confirmit

JUNE 10, 2018

55% of bank executives view nontraditional competitors, like Paypal or Square, as major threats to pro?tability. And, according to your customers that concern is well founded! But there are things you can do to maintain your competitive edge. Check out this infographic to learn how you can find opportunities for innovation leveraging your customers feedback as well as key VoC statistical trends.

Infographics 40

Infographics Financial Innovation Banking 40

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Confirmit

JUNE 10, 2018

It is becoming increasingly easy for customers to compare utility providers. Price remains a key driver for sales, but the experiences that customers receive throughout all interactions with your company are vital to retaining customers in the long term. Generating positive customer experiences is vital to maximize loyalty and minimize churn rates. Your Voice of the Customer program must help you shape experiences at every key customer touch point.

Loyalty 40

Loyalty Sales Interaction Customer Experience 40

Confirmit

JUNE 10, 2018

Open-ended survey responses and free-form text stored in business systems and on social media promise a wealth of insight into consumer opinions. So it’s a shame that decoding those insights can be tedious and time consuming. But, help is at hand. Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text.

Analytics 40

Analytics Social Media Customer Experience Analysis 40

Confirmit

JUNE 10, 2018

Over the past few years, focus on collecting feedback to improve the customer experience has emerged as a top priority for many that want to differentiate their company. Unfortunately, businesses’ growing need for feedback is facing a strong headwind as customers are increasingly reluctant to respond to surveys. The clash between a company’s need for feedback and declining response rates generally leads to an even larger problem: feedback silos.

Feedback 40

Feedback Survey Industry Customer Experience 40

Confirmit

JUNE 10, 2018

Over the past few years, focus on collecting feedback to improve the customer experience has emerged as a top priority for many retailers that want to differentiate their organization. Unfortunately, businesses’ growing need for feedback is facing a strong headwind as customers are increasingly reluctant to respond to surveys. The clash between a company’s need for feedback and declining response rates generally leads to an even larger problem: feedback silos.

Retail 40

Retail Feedback Survey Customer Experience 40

Confirmit

JUNE 10, 2018

The clash between a company’s need for feedback and declining response rates generally leads to an even larger problem: feedback silos. Feedback silos emerge as different departments within a single organization try to “fill the feedback gap” conducting more, often redundant, surveys that apply only to their areas of interest. Voice of the Customer data silos is a common business challenge.

Feedback 40

Feedback Customer Voice Loyalty Survey 40

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